Refund Policy

01What this policy covers

This policy explains how refunds work for plan fees and top-ups paid to AdGuardians LLC. It is part of our Terms of Service.

02Plan fees

Plans are billed monthly in advance, and you can cancel any time to stop the next renewal. Fees for a billing period that has started are not refunded, unless the law requires it.

If we decline your application during verification, we refund your first plan payment in full.

03Wallet balance

Balance in your AdGuardians wallet that you have not yet moved to an ad account can be refunded on request when you close your account. We refund it to your original payment method through Stripe. Payment processing fees that are not returned to us may be deducted.

04Balance in ad accounts

Once balance is moved to an ad account, it is subject to the platform. Where the platform allows it, we request the unspent amount back and refund what we receive.

05Ad spend

Spend that has been delivered on Meta, TikTok, Google, Snapchat or Pinterest cannot be refunded by us. Questions about delivery or charges on a platform are handled with that platform's support, and we help you with that.

06Restricted accounts

If an account is restricted, you can request a replacement in the dashboard as described in your plan. Where possible, the remaining balance moves to the replacement account. Otherwise it is handled as described under balance in ad accounts.

07Accounts closed for a breach

If we end our services because of a breach of our Terms or Acceptable Use Policy, we refund unspent wallet balance minus any amounts you owe us, unless the law or a fraud investigation prevents it.

08Chargebacks

Please contact us before you dispute a payment with your bank. Most questions are solved quickly. A chargeback on a valid payment may lead to your account being paused while it is reviewed.

09How to request a refund

Send a request through the chat in your dashboard or email [email protected] with your company name and the email address of your account. We confirm your request and tell you when to expect the refund.